The data captured in a log file will help us diagnose any fault. Can you please follow the instructions below:
- Connect the unit via USB to a PC or laptop and apply 12-24V
- Open up proAIS2 configuration software
- Connect to the AIS unit
- Go to the Serial Data tab
- Select Log To File
- Save the log to a location
- Select the Diagnostics tab
- Leave the unit transmitting for a duration of 30 minutes.
- Stop logging and then send us the log file via email to support@em-trak.com