We are aware of an issue currently affecting some Android users of the Connect-AIS application. Our technical team is actively investigating the cause and working to restore full functionality as quickly as possible.
In the meantime, you may use our configuration software proAIS2 on your Windows PC or MAC OS via the USB data cable to configure your unit and see other diagnostics information.
proAIS2 Download - https://productsupport.em-trak.com/hc/en-gb/articles/28856291064093-proAIS2-040300-01-24-02-for-Windows-and-macOS
How To Use ProAIS2 - https://productsupport.em-trak.com/hc/en-gb/articles/28856240027165-How-do-I-use-proAIS2
We sincerely apologize for the inconvenience this may cause. In the meantime, we kindly ask for your patience. Updates on the resolution will be communicated as soon as they are available.