Support and warranty
If you are unhappy with your product, within two days of receipt and subject to the product and packaging being complete and undamaged, it may be returned for a full refund. We cannot accept the return of any product if you have not advised us in writing within 48 hours of receiving your em-trak product, or if it has been used and or damaged or if any of the package is incomplete. All em-trak products benefit from our three year global warranty.
In the unlikely event of a problem, contact our Customer Support department at support@em-trak.com and one of our experts will work with you to resolve your issue or arrange the repair or replacement of your em-trak product. The warranty is invalidated if the product has been incorrectly used, damaged or tampered. We recommend visiting www.em-trak.com/support to access the product FAQs, and to download user manuals and documentation.