Wireless network
Device cannot find network
| Possible cause |
Solution |
| Wi-Fi router not powered on. |
The Wi-Fi router might not be powered on, or there may be a loose power cable. Make sure that the router is powered and that all of the cables are connected properly. |
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| Unexpected power loss or router unplugged. |
The router may have lost power unexpectedly, restart your router and then re scan for any available networks. |
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| Bad connection on device. |
There could be a poor Wi-Fi connection between the router and the wireless device. Restart your router and then re-scan for available networks. |
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| Devices out of range or signal being blocked. |
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The strength of a wireless signal degrades over distance. If you are able try to move any wireless devices closer to the router and re scan for available networks.
There may be objects between the device and the router, move them and then re scan for available networks.
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Device cannot connect to router
| Possible cause |
Solution |
| Incorrect password. |
| Ensure you are using the correct password. Usually, the password can be located underneath or on the back of your router. |
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| Heavy structure (i.e. decks, bulkheads or walls) are interfering with the wireless signal. |
| Move your router so that the heavy structure is no longer in direct line of sight. |
| Install a signal booster, or a mesh network onto your router. Make sure the signal booster is compatible with your router before installing. |
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Slow or unreliable connection
| Possible cause |
Solution |
| Router installed close to maximum wireless range. |
| Move device closer to the router. |
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| Interference being caused by other wireless-enabled devices. |
| Change the routers wireless channel and retry the connection. You can use free wireless analyser apps on your smartphone or tablet to choose a less-congested channel. |
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Interference caused by other devices that use the 2.4 GHz frequency. See the list below of some common devices that use the 2.4 GHz frequency:
Fluorescent lighting
Mobile phones
Security cameras
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| Switch off each device in turn until you have identified the device causing the interference, then remove or reposition the device(s) or your wireless router. |
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| Interference caused by electrical and electronic devices and associated cabling could generate an electromagnetic field which may interfere with the wireless signal. |
| Switch off each item in turn until you have identified the device causing the interference, then remove or reposition the offending device(s) or your wireless router. |
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| Interference from devices on other vessels. When in close proximity to other vessels, many other wireless signals may be present; for example, when moored up in a marina. |
| Change the routers wireless channel and retry the connection. You can use free wireless analyser apps on your smartphone or tablet to help you choose a less congested channel. |
| If possible, move your vessel to a location with less wireless traffic. |
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