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Troubleshooting

Updated

Troubleshooting

Possible cause Solution
The Identifier status indicator does not flash when placed in the holder.
  • The Identifier is in ‘deep sleep’ mode and requires charging in order to activate for use.
  • The Identifier battery is exhausted and requires charging.
The Identifier status indicator periodically flashes more than once when placed in the holder.
The AIS transmission range of the Identifier is reduced.
  • The Identifier should be mounted as high as possible on the vessel and should not be attached to a vertical metal surface or pole as this will interfere with the operation of the internal VHF antenna.
The Identifier does not obtain a GPS position fix (status indicator flashes amber 5 times).
  • Remove the Identifier from the charger and reinsert.
  • Check that the charger is plugged into a mains outlet and that the outlet is live.
The Identifier status indicator is continuously illuminated red when the Identifier is being charged.
  • The temperature is too high or low to safely charge the battery. Move the Identifier to a location where the temperature is between 0°C and 40°C.
  • A charging error has occurred - please contact your dealer.
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